Exchange or return policy:-
We do everything necessary to provide you with a wonderful experience when dealing with us. Therefore, customers’ requests for exchange or return are made with great ease through the Saudi Life Library website.
Therefore, customers’ exchange and return requests are subject to the following conditions:
1- The customer must submit his replacement or return request via our email or via our phone number where the WhatsApp service is available: +966550448890 .
2- The customer is obligated to submit a replacement or return request within 7 days from the time he receives the product purchased from our website.
3- The customer must explain the reason for his request to return or exchange the product purchased from us.
4- Please note that the staff of the Saudi Life Library website will review the customer’s request carefully and carefully and will inform the customer of their final decision on his registered email with us or via our phone number on which the WhatsApp service is available: +966550448890 .
5- If the product that the customer obtained has a defect or an error in its manufacturing, the Saudi Life Library website will bear the shipping fees in this case only.
6- If the customer wishes to return or exchange a specific product purchased from us, in this case the customer is obligated to pay the shipping fees.
7- We ask you to be aware that the Saudi Life Library website cannot accept a request to return or exchange breakable products.
8- If we accept the customer’s return request, we will work to refund the amounts paid by the customer within 15 working days from the time of accepting the customer’s request to the same payment method through which the customer made the purchase.
When do we accept customer exchange or return requests?
We accept these requests in the event that there is a defect or error in the manufacture of this product, or that this product is clearly damaged, or that the product that the customer obtained from the Saudi Life Library website does not match the description mentioned on the website.
When do we not accept customer exchange or refund requests?
We do not accept these requests if the product that the customer obtained is a healthy product and does not have any damages or manufacturing defects, or more than 7 days have passed since the purchase from our website.
